A message from our President and CEO
We hope you are staying healthy and safe with your families. During this challenging time, Friendly remains committed to providing a safe, worry-free environment for our employees and our customers.
On Thursday afternoon Governor Cuomo approved “remote” vehicle sales for licensed dealers. While our showroom will remain temporarily closed, you are now able to purchase or lease a new or pre-owned vehicle from Friendly. We can deliver your vehicle to your home or office, or you can schedule a pick-up at a designated area at a Friendly dealership that has been cleaned to CDC guidelines.
To usher in this exciting news, we are officially launching Friendly@Home, a consumer-focused initiative aimed at simplifying the car-buying and ownership experience. Here are the 4 basic steps to purchase or lease a new or used vehicle:
- Choose your vehicle online
- Call or email for price/payment
- Apply for credit
- Schedule delivery
Our new Friendly@Home service will allow you to complete most, if not all, of the car-buying process online and/or by phone. It’s incredibly convenient while remaining extremely mindful of your health and safety. During this digital transition, our dedicated “Work-From-Home” staff is available to answer all your sales-related questions. You can also browse our terrific selection of new and pre-owned vehicles online 24/7, and if you have any specific questions you can submit an inquiry through our website.
Additionally, the Friendly Service Department remains open to handle all your service needs. We have added extra sanitation procedures for lounges, waiting areas, restrooms, and outdoor areas. We are also thoroughly sanitizing all loaner cars and all courtesy shuttles. Futhermore, extra conveniences are being offered for those who do not wish to enter the dealership facility.
- We will write-up your vehicle outside of the building.
- We will pick-up or drop-off your vehicle at home by appointment.
And as always, you can also use our “night drop-off box” to leave your vehicle and then pick it up later with a second set of keys.
In the meantime, we are carefully monitoring the latest developments and updates from local, state, and federal authorities with great hope for a return to normalcy.
We thank you for your business, but more importantly, we hope you and your families are doing well and staying healthy and safe.
Eric S. Kahn
President & CEO