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Friendly Acura
Service Department


Welcome to the Friendly Acura Service Department

Because we’re such auto enthusiasts, we fully understand how much your car means to you. So our goal is to make your service experience the friendliest, fastest, most convenient and comfortable it can possibly be!

And when it comes to Friendly Service, we make it easy. Simply drive up to our Service Department and our doors will automatically open for you. Then you can pull in to our climate-controlled, indoor service drive, and you’ll be comfortably – and quickly – on your way.

 

SCHEDULE SERVICE

Friendly Acura Service Department

Certified Acura Technicians


Friendly Acura’s Service Department offers the best care for your vehicle available. Our technicians have spent many hours studying and training on proper Acura maintenance and repair procedures.

Also, most of our technicians have many years of experience servicing older models. Virtually no one is more qualified to service your Acura that the Acura-trained and ASE Certified technicians here at Friendly Acura.

What’s more, Friendly Acura has invested in many special tools that are uniquely specific to your vehicle, so you can be assured that Friendly Acura’s technicians have the right tools and information to properly service your Acura.

Friendly Acura Service Department

Facilities


The Friendly Acura Service facilities were designed and built to service your Acura conveniently and efficiently. When you bring your Acura into our state-of-the-art Service Center, you know your vehicle is being serviced with Acura Genuine Parts and Acura-approved equipment.

Since December of 2015, we’ve added a new Tire Balancer and a new Tire Mounting Machine to complement our laser-guided Precision Wheel Alignment Machine. But the new additions don’t end there.

Our Friendly Acura Service Department has additional service bays for faster, friendlier service of your Acura. Our advanced Service Department also features a four-car indoor service drive, which will protect you from the elements when you drop-off or pick-up your car for service. You simply pull up, and the doors will automatically open for you.

Friendly Acura of Middletown

Quality Maintenance


Performing regular maintenance according to the factory-recommended Maintenance Schedule is the best way to keep your Acura running in optimal condition. And when your Acura requires attention, our Factory-Trained staff will keep your vehicle performing at it’s best, using only genuine Acura brand parts.

Since each vehicle has its own maintenance needs, Acura has developed specific maintenance schedules based on model equipment, such as transmission choice or the addition of a towing package.

You can help prevent problems before they occur by servicing your Acura at the prescribed Maintenance Schedule specifically designed for your vehicle. For more information about the Maintenance Schedule, please contact our Friendly Acura Service Department.

SCHEDULE SERVICE

MEET OUR FRIENDLY STAFF

  • Ed  Hartwell

    Ed Hartwell

    Service Manager

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    Ed  Hartwell

    Ed Hartwell

    Service Manager

    I started out as a young boy wanting to take everything apart to see how it worked, then evolving on to learn about cars from my uncle. It was clear early on I’d wind up seeking a career in the automotive field. My first big decision following high school was to enlist in the United States Army and take on multiple jobs as a power generation mechanic, battalion tool custodian, and wheeled vehicle mechanic. The skills I was taught in discipline, hard work ethic, and time management skills paved the way for getting through college, and onto working full time as a dealership technician in the late 1990s.

    Through the next several years I learned just how critical customer satisfaction is to our success. I adopted a model of transparency and owning responsibility for the work I performed on customer vehicles. Now, it’s up to me and my team in the Friendly Acura Service Department to do what we can to impress you!

  • Naomi Forter

    Naomi Forter

    Service Advisor

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    Naomi Forter

    Naomi Forter

    Service Advisor


    I love being outdoors, and my favorite this to do is running. But when the New Jersey Devils or Manchester United are on TV, I’m parked on the couch with a hot pizza! I also enjoy reading novels and watching classic movies (Goodfellas is one of my all-time favorites).

  • Angela Hauck

    Angela Hauck

    Service Advisor

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    Angela Hauck

    Angela Hauck

    Service Advisor


    Angela is originally from Slate Hill, right down the road from where Friendly Acura is! She’s a self-described truck girl who loves chocolate ice cream, horses, and catchin’ rays on the beach.

    She started her automotive career in 1992 as a service advisor. Car technology has changed a lot since then, but her knowledge of it has not. Her friendly demeanor and vast experience makes her a great asset at Friendly Acura.

  • Pat  Constantine

    Pat Constantine

    Technical Advisor

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    Pat  Constantine

    Pat Constantine

    Technical Advisor


    In my world, my family is first. I have a wonderful wife Stephanie, 4 children, and numerous animals that make my house a home. I enjoy being around them and doing projects on my property. Luckily, I have friends who are always willing to lend a helping hand, as I do the same in return.

    I started with Friendly Honda in the mid 1990’s, and it’s been my home ever since. Being a master “A” tech, my skills have earned me a position as a Technical Adviser for Friendly Auto Group. As cars become more complicated with internal electronics, the modern day auto technician has to be very skilled and well versed with computers as well as standard tools, so I enjoy working with younger technicians and watching them grow with my guidance. I look forward to many more years with this great company, and I’m excited about what our future holds for the Friendly Team.

  • Ryan Feeley

    Ryan Feeley

    Service Technician

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    Ryan Feeley

    Ryan Feeley

    Service Technician

  • Todd  Husson

    Todd Husson

    Service Technician

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    Todd  Husson

    Todd Husson

    Service Technician


    I’ve been in Orange County my whole life, and I enjoy spending time with family and friends. I love football, and I’m a diehard Green Bay Packers fan. I also enjoy hiking various spots in the Hudson Valley and visiting local craft beer breweries.

    As a technician, I have over ten years experience repairing and working with Acura vehicles.

  • Justin Camilo

    Justin Camilo

    Service Technician

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    Justin Camilo

    Justin Camilo

    Service Technician


    When I’m not hard at work, you can find me with basketball in my hand, about to sink a shot from the wing. I’m a huge Chicago Bulls fan, so you know I love that old school ball. One of my favorite moments was when I met Romeo Santos backstage after a concert one time, and for my money, my there’s nothing better than a hot plate of rice and beans.

    I’ve had a love of everything cars since I was little kid, so I jumped at the opportunity to attend the NYADI College of Automotive and Diesel technology in Queens, NY, right out of high school. I’ve worked primarily with imports, so I’m right at home here at Friendly Acura. My long-term career goal is to be able to open my own shop one day.

  • Blad Ponce

    Blad Ponce

    Service Technician

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    Blad Ponce

    Blad Ponce

    Service Technician


    I’m originally from the Bronx, but now I live in fantastic Fallsburgh with my growing family. When I’m not turning wrenches, I’m turning phrases. I love freestyling in my freetime, making hip hop music and writing rap lyrics. My other big love is the New England Patriots football team (yeah, I hear you hatin’ on me about that, but it’s all good).

    Coming out of high school, I decided to attend Lincoln Technical Institute to help build my future. I was fortunate enough to have great instructors, and I landed a job here at Friendly Acura even before I actually graduated! I’m learning more and more from my fellow techicians all the time, and I’m becoming a better and better mechanic every day. I have aspirations of becoming a Master Technician down the road and eventually working with European luxury cars.

  • Jose  Carranza

    Jose Carranza

    Dealership Facility Manager

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    Jose  Carranza

    Jose Carranza

    Dealership Facility Manager

Amenities

A clean, comfortable, and functional lounge is one of the many ways we like to add value to your experience. When you service your vehicle here at Friendly Acura, you’ll enjoy amenities like:

Complimentary Car Wash

Loaner Cars

Complimentary Coffee Bar with Snacks

Free Wifi

Recalls


Concerned about safety? So are we. At Friendly Acura, we put high priority on the safety and quality of our customers’ vehicles. So we perform a VIN Status Inquiry each and every time you bring your vehicle in for service. That way, you’ll always know immediately whether your vehicle has an open recall.
If you have a question about an open recall on your Acura, please contact our Friendly Acura Service Department to schedule an appointment for us to address your concern. We will do what we can to ensure your vehicle is safe to drive.
Friendly Acura of Middletown 41.4200148, -74.430821.