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Friendly Acura
Service Department


Welcome to the Friendly Acura Service Department

Because we’re such auto enthusiasts, we fully understand how much your car means to you. So our goal is to make your service experience the friendliest, fastest, most convenient and comfortable it can possibly be!

And when it comes to Friendly Service, we make it easy. Simply drive up to our Service Department and our doors will automatically open for you. Then you can pull in to our climate-controlled, indoor service drive, and you’ll be comfortably – and quickly – on your way.

 

SCHEDULE SERVICE

Friendly Acura Service Department

Certified Acura Technicians


Friendly Acura’s Service Department offers the best care for your vehicle available. Our technicians have spent many hours studying and training on proper Acura maintenance and repair procedures.

Also, most of our technicians have many years of experience servicing older models. Virtually no one is more qualified to service your Acura that the Acura-trained and ASE Certified technicians here at Friendly Acura.

What’s more, Friendly Acura has invested in many special tools that are uniquely specific to your vehicle, so you can be assured that Friendly Acura’s technicians have the right tools and information to properly service your Acura.

Friendly Acura Service Department

Facilities


The Friendly Acura Service facilities were designed and built to service your Acura conveniently and efficiently. When you bring your Acura into our state-of-the-art Service Center, you know your vehicle is being serviced with Acura Genuine Parts and Acura-approved equipment.

Since December of 2015, we’ve added a new Tire Balancer and a new Tire Mounting Machine to complement our laser-guided Precision Wheel Alignment Machine. But the new additions don’t end there.

Our Friendly Acura Service Department has expanded, now with additional service bays for faster, friendlier service of your Acura. Friendly Acura 2.0 also includes a four-car indoor service drive, which will protect you from the elements when you drop-off or pick-up your car for service. You simply pull up, and the doors will automatically open for you.

Friendly Acura of Middletown

Quality Maintenance


Performing regular maintenance according to the factory-recommended Maintenance Schedule is the best way to keep your Acura running in optimal condition. And when your Acura requires attention, our Factory-Trained staff will keep your vehicle performing at it’s best, using only genuine Acura brand parts.

Since each vehicle has its own maintenance needs, Acura has developed specific maintenance schedules based on model equipment, such as transmission choice or the addition of a towing package.

You can help prevent problems before they occur by servicing your Acura at the prescribed Maintenance Schedule specifically designed for your vehicle. For more information about the Maintenance Schedule, please contact our Friendly Acura Service Department.

SCHEDULE SERVICE

MEET OUR FRIENDLY STAFF

  • Ed  Hartwell

    Ed Hartwell

    Service Manager

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    Ed  Hartwell

    Ed Hartwell

    Service Manager

    I started out as a young boy wanting to take everything apart to see how it worked, then evolving on to learn about cars from my uncle. It was clear early on I’d wind up seeking a career in the automotive field. My first big decision following high school was to enlist in the United States Army and take on multiple jobs as a power generation mechanic, battalion tool custodian, and wheeled vehicle mechanic. The skills I was taught in discipline, hard work ethic, and time management skills paved the way for getting through college, and onto working full time as a dealership technician in the late 1990s.

    Through the next several years I learned just how critical customer satisfaction is to our success. I adopted a model of transparency and owning responsibility for the work I performed on customer vehicles. Now, it’s up to me and my team in the Friendly Acura Service Department to do what we can to impress you!

  • Phil  Fusco

    Phil Fusco

    Service Advisor

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    Phil  Fusco

    Phil Fusco

    Service Advisor

    I have lived in the Hudson Valley all my life and reside in Poughkeepsie currently. I spend a lot of my time outdoors hiking and photographing. I graduated high school with a passion for art and a goal to pursue photography. I have done freelance photography at a professional level for many years. It has allowed me to travel quite a bit around the country. I am an avid cyclist and a big motorsport enthusiast. You can find me at various types of races or car gatherings with my camera.

    I have been in the automotive industry since 2010, first working as a technician at Friendly Honda. From there I moved to a specialty shop focusing on higher end cars such as Chevrolet Corvettes, BMWs, Mercedes Benz, Porsche and Ferrari.

  • Naomi Forter

    Naomi Forter

    Service Advisor

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    Naomi Forter

    Naomi Forter

    Service Advisor


    I love being outdoors, and my favorite this to do is running. But when the New Jersey Devils or Manchester United are on TV, I’m parked on the couch with a hot pizza! I also enjoy reading novels and watching classic movies (Goodfellas is one of my all-time favorites).

  • Angela Hauck

    Angela Hauck

    Service Advisor

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    Angela Hauck

    Angela Hauck

    Service Advisor


    Angela is originally from Slate Hill, right down the road from where Friendly Acura is! She’s a self-described truck girl who loves chocolate ice cream, horses, and catchin’ rays on the beach.

    She started her automotive career in 1992 as a service advisor. Car technology has changed a lot since then, but her knowledge of it has not. Her friendly demeanor and vast experience makes her a great asset at Friendly Acura.

  • Pat  Constantine

    Pat Constantine

    Technical Advisor

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    Pat  Constantine

    Pat Constantine

    Technical Advisor


    In my world, my family is first. I have a wonderful wife Stephanie, 4 children, and numerous animals that make my house a home. I enjoy being around them and doing projects on my property. Luckily, I have friends who are always willing to lend a helping hand, as I do the same in return.

    I started with Friendly Honda in the mid 1990’s, and it’s been my home ever since. Being a master “A” tech, my skills have earned me a position as a Technical Adviser for Friendly Auto Group. As cars become more complicated with internal electronics, the modern day auto technician has to be very skilled and well versed with computers as well as standard tools, so I enjoy working with younger technicians and watching them grow with my guidance. I look forward to many more years with this great company, and I’m excited about what our future holds for the Friendly Team.

  • Ryan Feeley

    Ryan Feeley

    Service Technician

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    Ryan Feeley

    Ryan Feeley

    Service Technician

  • Todd  Husson

    Todd Husson

    Service Technician

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    Todd  Husson

    Todd Husson

    Service Technician


    I’ve been in Orange County my whole life, and I enjoy spending time with family and friends. I love football, and I’m a diehard Green Bay Packers fan. I also enjoy hiking various spots in the Hudson Valley and visiting local craft beer breweries.

    As a technician, I have over ten years experience repairing and working with Acura vehicles.

  • Tino  Rodriguez

    Tino Rodriguez

    Service Technician

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    Tino  Rodriguez

    Tino Rodriguez

    Service Technician


    On weekends I play guitar in a rock band, and we’re actually pretty good. When I’m not shredding, I root for the Denver Broncos and chow down on pepperoni pizza from favorite pizzeria, Colandrea’s in Middletown.

    I started working on boat motors when I was 12 years old, which sparked my interest in learning more about how engines work. I went to trade school right after high school, and I’ve been working as an auto mechanic since 2014, first at a Honda dealership and now at Friendly Acura.

  • Dan  Wetrhus

    Dan Wetrhus

    Service Technician

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    Dan  Wetrhus

    Dan Wetrhus

    Service Technician


    When I’m not working on Acuras, I love riding quads through the mud, drag racing (legally, or course), and bowling. Believe it or not, I’m actually fairly good at bowling, with three “300” games under my belt.

    In high school, I was an Orange-Ulster BOCES auto tech student. After I graduated, I started at a Honda dealership in 2010, first doing just simple oil changes and tire rotations. But since then, I’ve worked my way up to being a Certified Technician with certifications with both Honda and Acura.

  • Jose  Carranza

    Jose Carranza

    Parts Delivery Coordinator

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    Jose  Carranza

    Jose Carranza

    Parts Delivery Coordinator

Amenities

A clean, comfortable, and functional lounge is one of the many ways we like to add value to your experience. When you service your vehicle here at Friendly Acura, you’ll enjoy amenities like:

Complimentary Car Wash

Loaner Cars

Complimentary Coffee Bar with Snacks

Free Wifi

Recalls


Concerned about safety? So are we. At Friendly Acura, we put high priority on the safety and quality of our customers’ vehicles. So we perform a VIN Status Inquiry each and every time you bring your vehicle in for service. That way, you’ll always know immediately whether your vehicle has an open recall.
If you have a question about an open recall on your Acura, please contact our Friendly Acura Service Department to schedule an appointment for us to address your concern. We will do what we can to ensure your vehicle is safe to drive.
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Contact Us

845-343-5911

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3475 Route 6 • Middletown, NY 10940

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7:30am-5pm

Open Today! Parts: 7:30am-5pm

Friendly Acura of Middletown 41.4200148, -74.430821.